Information we collect
FreshBox Exchange may collect your name, email address, phone number, service address, account-login information, household and pet details, litter-box or automatic-box information, route preferences, service notes, access instructions, customer requests and service history.
How we use information
We use this information to create and manage customer accounts, confirm service availability, plan routes, provide and document service, communicate about appointments or account matters, process approved requests, improve operations, prevent misuse and meet legal or insurance obligations.
Payments
Payment-card information is processed by the connected payment provider. FreshBox should receive billing references and payment status needed to manage service, rather than storing complete payment-card numbers in WordPress.
Access instructions
Gate, station, garage, smart-lock or other access instructions are sensitive operational information. They are used only as reasonably necessary to provide authorized service and should be limited to FreshBox personnel or service providers who need them. Customers should use temporary or service-specific access codes when practical and update them when access is no longer required.
Service providers and legal disclosures
FreshBox may share limited information with providers that support website hosting, email, payments, route operations, communications, security, insurance or professional services. We may also disclose information when reasonably required by law, to protect customers or animals, to investigate fraud or safety concerns, or to protect FreshBox rights and property. FreshBox does not sell customer personal information.
Website data, cookies and analytics
The website and its providers may collect device, browser, IP address, page-view, referral and cookie information needed for security, performance and traffic measurement. Available browser controls may be used to limit nonessential cookies.
Retention and security
FreshBox retains information for as long as reasonably needed to provide service, maintain business and tax records, resolve disputes, enforce agreements and meet legal or insurance requirements. Reasonable administrative and technical safeguards are used, but no website or electronic storage method can be guaranteed completely secure.
Your choices
You may ask FreshBox to correct account information, update communication preferences or review a reasonable privacy question using the public contact information on this website. Some records may be retained when required for billing, tax, insurance, safety, fraud prevention or other lawful business purposes.
Policy updates
This policy may be updated as FreshBox services and website tools change. Material changes will be posted on this page.
Contact
Privacy questions should be sent using the FreshBox contact information listed on this website.